Question 1

The three basic measures of inventory are average aggregate inventory, weeks of supply, and inventory turnover.

Accepted Answer

A) True 
 B)False

Question 2

productivity shows how much labor, capital, materials, and energy it takes to create an output.

Accepted Answer

A)   Temporal
B)   Multifactor
C)   Functional
D)   Continuous
E)   QuantitativeF) A) and C)
G) None of the above

Question 3

What types of public recognition are given to companies that demonstrate the highest probability that they are consistent producers of high quality goods or services?

Accepted Answer

Companies may receive two types of publi...

Question 4

The purpose of the Baldrige National Quality Award is to recognize U.S. companies for their achievements in quality and business performance and to raise awareness about the importance of quality and performance excellence as a competitive edge.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following statements about ISO 9000 is true?

Accepted Answer

A)   ISO 9000 is a single international standard for achieving consistency in quality management and quality assurance in companies throughout the world.
B)   The ISO 9000 standard is applicable only to the manufacturing of goods and not to the delivery of services.
C)   ISO 9000 certification may be suspended or canceled if companies fail a periodic audit following their initial certification.
D)   Ninety-eight percent of companies that already have achieved ISO 9000 certification said they did so because it increases profitability.
E)   Service providers can achieve ISO 14000 certification.F) B) and C)
G) A) and E)

Question 6

RIP
In recent years, Japanese companies such as Mitsubishi, NEC, Fujitsu, and Sony began turning to Americans to manufacture Japanese products. While Sony, Panasonic, and other Japanese giants still excel at cranking out high- quality consumer electronics products such as camcorders and TVs by the millions, it's a different story in industries with short product cycles, which require factories that must build what customers order instead of churning out products in anticipation of demand. Japan's great strength, repetitive manufacturing, is becoming its greatest weakness. This production-on-demand form of management cannot depend on JIT. Instead the American companies rely on raw-in-process inventory, or RIP. RIP calls for keeping a reasonable quantity of varied raw materials or components on hand to meet changing customer demand.
-Refer to RIP. In terms of the characteristics of quality service, repetitive Japanese manufacturing means many of the Japanese firms are weak in which of the following areas?

Accepted Answer

A)   reliability
B)   empathy
C)   responsiveness
D)   tangibles
E)   assistanceF) A) and E)
G) D) and E)

Question 7

Why is productivity important to countries?

Accepted Answer

A)   Productivity matters because it produces a higher standard of living.
B)   Greater productivity results in lower wages.
C)   Productivity increases supply and reduces demand for products.
D)   Productivity reduces taxation.
E)   None of these statements explains why productivity is important to countries.F) B) and C)
G) D) and E)

Question 8

Define the two common measures of productivity used by managers. Specify the circumstances under which each should be used.

Accepted Answer

Two common measures of productivity are ...

Question 9

List and briefly identify the three basic measures of inventory that managers use to keep inventory costs from becoming too large.

Accepted Answer

Three basic measures of inventory are av...

Question 10

The American Society for Quality defines quality as .

Accepted Answer

A)   a product free of deficiencies, or the characteristics of a product or service that satisfy customers' needs
B)   a product that customers perceive as free of deficiencies
C)   any product made from error-free components
D)   a product produced according to a sacrificing design plan
E)   none of theseF) A) and E)
G) A) and C)

Question 11

At their core, companies are production systems that combine inputs such as labor, raw materials, capital, and knowledge to produce outputs such as finished goods or services.

Accepted Answer

A) True 
 B)False

Question 12

Two common measures of productivity are extrinsic productivity and intrinsic productivity.

Accepted Answer

A) True 
 B)False

Question 13

97. In inventory management situations involving independent demand systems, should be used, whereas with
Dependent demand systems,

Accepted Answer

A)   JIT; MRP and/or EOQ
B)   EOQ; JIT and/or MRP
C)   MRP; JIT and/or EOQ
D)   MRP; JIT or EOQ e. EOQ; JIT or MBOShould be used.E) B) and C)
F) B) and D)

Question 14

An article addressed to nurses who work in intensive care emphasize practices affirming the patient's intrinsic value and individual personality One method to affirm the patient's intrinsic value is to demonstrate ____.

Accepted Answer

A)   empathy
B)   serviceability
C)   durability
D)   homogeneity
E)   tangibilityF) C) and D)
G) A) and E)

Question 15

Pamela makes cloth dolls, which she sells to friends and relatives. Her total inventory includes over 200 yards of fabric, 100 yards of ribbon, a box of 500 eyes, stuffing, 20 dolls in various stages of completion, and 15 completed dolls. How many items are in Katian's finished goods inventory?

Accepted Answer

A)   100
B)   500
C)   15
D)   20
E)   cannot be determined from the information givenF) A) and E)
G) B) and D)

Question 16

Classifying manufacturing operations in terms of the amount of assembly that occurs after an order is received from customers is the same as classifying those operations in terms of .

Accepted Answer

A)   processing
B)   flexibility
C)   production
D)   operations
E)   technical skillsF) C) and D)
G) A) and E)

Question 17

Which of the following statements about total quality management (TQM)  is true?

Accepted Answer

A)   TQM is an integrated organization-wide strategy for improving product and service quality.
B)   TQM is a specific technique used to reposition a company's product so as to justify higher prices.
C)   TQM is based on four mutually reinforcing principles: customer focus, customer satisfaction, participative management, and delegation.
D)   TQM was developed and is monitored by the International Organization of Standards.
E)   All of these statements about TQM are true.F) A) and D)
G) C) and D)

Question 18

refers to a manufacturing operation that divides manufacturing processes into separate parts or modules that are combined to create semi-customized products.

Accepted Answer

A)   Assemble-to-stock
B)   Assemble-to-order
C)   Make-to-order
D)   Make-to-stock
E)   Batch processingF) C) and E)
G) All of the above

Question 19

Which of the following statements about ISO 9000 is true?

Accepted Answer

A)   ISO 9000 is a series of three standards for achieving consistency in quality management and quality assurance in U.S.-based organizations only.
B)   The ISO 9000 standards are specific and require companies who seek this certification to completely reorganize.
C)   To become ISO 9000 certified, companies must show that they are following their own procedures.
D)   The ISO standards were created by the Industrial Service Organizations.
E)   All of these statements about ISO 9000 are true.F) A) and D)
G) C) and E)

Question 20

Extrinsic productivity indicates how much labor, capital, materials, and energy it takes to produce an output.

Accepted Answer

A) True 
 B)False

Exam 18: Managing Service and Manufacturing Operations

productivity shows how much labor, capital, materials, and energy it takes to create an output.

Correct Answer
verified

refers to a manufacturing operation that divides manufacturing processes into separate parts or modules that are combined to create semi-customized products.

Correct Answer
verified

Which of the following statements about ISO 9000 is true?

Correct Answer
verified

₉₇_._I_n_inventor_y_managemen_t_situation_s_involvin_g_independen_t_deman_d_systems, _shoul_d_b_e_used_,_wherea_s_with Dependent demand systems,

Correct Answer
verified

Which of the following statements about ISO 9000 is true?

Correct Answer
verified

Which of the following statements about total quality management (TQM) is true?

Correct Answer
verified

At their core, companies are production systems that combine inputs such as labor, raw materials, capital, and knowledge to produce outputs such as finished goods or services.

Correct Answer
verified

Two common measures of productivity are extrinsic productivity and intrinsic productivity.

Correct Answer
verified

Why is productivity important to countries?

Correct Answer
verified

An article addressed to nurses who work in intensive care emphasize practices affirming the patient's intrinsic value and individual personality One method to affirm the patient's intrinsic value is to demonstrate ____.

Correct Answer
verified

Define the two common measures of productivity used by managers. Specify the circumstances under which each should be used.

Correct Answer
verified
Two common measures of productivity are ...
View Answer

Extrinsic productivity indicates how much labor, capital, materials, and energy it takes to produce an output.

Correct Answer
verified

Classifying manufacturing operations in terms of the amount of assembly that occurs after an order is received from customers is the same as classifying those operations in terms of .

Correct Answer
verified

The purpose of the Baldrige National Quality Award is to recognize U.S. companies for their achievements in quality and business performance and to raise awareness about the importance of quality and performance excellence as a competitive edge.

Correct Answer
verified

Correct Answer
verified

The three basic measures of inventory are average aggregate inventory, weeks of supply, and inventory turnover.

Correct Answer
verified

The American Society for Quality defines quality as .

Correct Answer
verified

Pamela makes cloth dolls, which she sells to friends and relatives. Her total inventory includes over 200 yards of fabric, 100 yards of ribbon, a box of 500 eyes, stuffing, 20 dolls in various stages of completion, and 15 completed dolls. How many items are in Katian's finished goods inventory?

Correct Answer
verified

List and briefly identify the three basic measures of inventory that managers use to keep inventory costs from becoming too large.

Correct Answer
verified
Three basic measures of inventory are av...
View Answer

What types of public recognition are given to companies that demonstrate the highest probability that they are consistent producers of high quality goods or services?

Correct Answer
verified
Companies may receive two types of publi...
View Answer

Exam 18: Managing Service and Manufacturing Operations

productivity shows how much labor, capital, materials, and energy it takes to create an output.

Correct AnswerverifiedShow Answer

refers to a manufacturing operation that divides manufacturing processes into separate parts or modules that are combined to create semi-customized products.

Correct AnswerverifiedShow Answer

Which of the following statements about ISO 9000 is true?

Correct AnswerverifiedShow Answer

97. In inventory management situations involving independent demand systems, should be used, whereas with Dependent demand systems,

Correct AnswerverifiedShow Answer

Which of the following statements about ISO 9000 is true?

Correct AnswerverifiedShow Answer

Which of the following statements about total quality management (TQM) is true?

Correct AnswerverifiedShow Answer

At their core, companies are production systems that combine inputs such as labor, raw materials, capital, and knowledge to produce outputs such as finished goods or services.

Correct AnswerverifiedShow Answer

Two common measures of productivity are extrinsic productivity and intrinsic productivity.

Correct AnswerverifiedShow Answer

Why is productivity important to countries?

Correct AnswerverifiedShow Answer

An article addressed to nurses who work in intensive care emphasize practices affirming the patient's intrinsic value and individual personality One method to affirm the patient's intrinsic value is to demonstrate ____.

Correct AnswerverifiedShow Answer

Define the two common measures of productivity used by managers. Specify the circumstances under which each should be used.

Correct AnswerverifiedTwo common measures of productivity are ...View AnswerShow Answer

Extrinsic productivity indicates how much labor, capital, materials, and energy it takes to produce an output.

Correct AnswerverifiedShow Answer

Classifying manufacturing operations in terms of the amount of assembly that occurs after an order is received from customers is the same as classifying those operations in terms of .

Correct AnswerverifiedShow Answer

The purpose of the Baldrige National Quality Award is to recognize U.S. companies for their achievements in quality and business performance and to raise awareness about the importance of quality and performance excellence as a competitive edge.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

The three basic measures of inventory are average aggregate inventory, weeks of supply, and inventory turnover.

Correct AnswerverifiedShow Answer

The American Society for Quality defines quality as .

Correct AnswerverifiedShow Answer

Pamela makes cloth dolls, which she sells to friends and relatives. Her total inventory includes over 200 yards of fabric, 100 yards of ribbon, a box of 500 eyes, stuffing, 20 dolls in various stages of completion, and 15 completed dolls. How many items are in Katian's finished goods inventory?

Correct AnswerverifiedShow Answer

List and briefly identify the three basic measures of inventory that managers use to keep inventory costs from becoming too large.

Correct AnswerverifiedThree basic measures of inventory are av...View AnswerShow Answer

What types of public recognition are given to companies that demonstrate the highest probability that they are consistent producers of high quality goods or services?

Correct AnswerverifiedCompanies may receive two types of publi...View AnswerShow Answer

Correct Answer
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Correct Answer
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Correct Answer
verified

₉₇_._I_n_inventor_y_managemen_t_situation_s_involvin_g_independen_t_deman_d_systems, _shoul_d_b_e_used_,_wherea_s_with Dependent demand systems,

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Two common measures of productivity are ...
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Three basic measures of inventory are av...
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Correct Answer
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Companies may receive two types of publi...
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